Dear Sir / Madam

Please read and agree to the Terms and Conditions of Service for Tennis - Times (Istvan) before participating in any Tennis - Times sessions. Tennis - Times may review and update these Terms and Conditions from time to time and reserves the right to amend any rules necessary to ensure the safe and efficient operation and financial viability of lessons.

General:
Sessions are available to individuals 18 years of age and older. Children can also attend individual lessons if their parents agree to the terms and conditions.

Sessions:
Sessions are available according to the times stated in the Tennis - Times booking system. We reserve the right to refuse entry or advise a more appropriate session/course if any participant is not of the correct age/ability or cannot complete a session/course due to being in the incorrect age/ability group.

Booking into sessions:
Players may book a place in Tennis sessions for themselves up to 2 days in advance or take any available sessions if there are any cancellations. Players will use Tennis Times’s booking system to book their place on a particular session. If there are no bookings on a particular session 24 hours before the start time of that session, then Tennis - Times reserves the right to cancel the session without having to communicate the cancellation to customers.

Termination:
You may terminate your booking at any point within the termination timeline by cancelling on Tennis-Times’s booking system or by emailing admin@tennis-times.co.uk or via phone call. Tennis - Times reserves the right to suspend or terminate your booking if you haven’t followed the instructions.

Payment:
Your payment details will be securely stored in our system for the duration of the booking. You are responsible for the payment of the booking, even if the amount is debited directly by Tennis - Times. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole discretion, terminate your lessons, upon having given you written notice of our intention to do so.

Price changes:
From time to time we may need to increase the price of a session or course. We will give you at least 1 full month's notice of any incoming price increase and will make it very clear when the price increase will take effect and how much your session/course will cost after the increase. During this period, you will have your usual right to terminate your booking in accordance with the terms and conditions and rules. If you do not terminate the bookings by the date given to you in the notice, then the price of your booking will be increased in accordance with our notice.

Refunds:
Once paid, bookings will not be refunded for any reason. Booking periods may, however, be suspended (at the discretion of the management team) for the duration of a major medical absence/injury break, or other unforeseen circumstances, and resumed thereafter at no loss of time. Please note, this policy does not apply for minor injuries.

Disputes:
Where possible, all disputes will be prevented by open and honest communication between player, parent, and coach. If this is not possible, please put your dispute in writing to Tennis - Times’s email at admin@tennis-times.co.uk, highlighting the issues you wish to raise. Tennis - Times will then investigate the dispute and put in place processes to solve the dispute.

Pay as you go:
Tennis - Times players or members of the general public can book onto one of our sessions via our pay-as-you-go scheme, provided there are spaces available in the session. The booking must be made via Tennis - Times’s online booking system, and payment will be taken at the time of the booking. Pay-as-you-go bookings cannot be transferred to anyone else unless it's been discussed and agreed with tennis - times.

No-show policy/cancellations:
If a player fails to cancel their booking at least 24 hours prior to the start time of the session and then fails to attend the session, this will be considered a ‘no-show’ and will be charged for the session. A cancellation is only valid when a player cancels their booking with more than 24 hours of notice, as this is the only way to open up that spot to other players who might want to book onto the session.

Photos and videos:
By attending a Tennis - Times session, you agree to having your/your child's photograph taken by Tennis - Times at any time while taking part in the sessions. Tennis - Times reserves the right to use any such photographs for progression/promotional purposes. If you find an image or video of your child on our promotional channels (such as our website and social media pages) that you’d like us to remove, please email us at admin@tennis-times.co.uk, and we will do so immediately.

Health:
You confirm that you/your child do not suffer from health problems that would hinder exercise or prevent you/your child from engaging in exercise, or that would be detrimental or adverse to you/your child’s health, safety, or physical condition if you/your child did exercise.

In case of any doubt, you should seek advice from a medical doctor to confirm your ability to exercise. Tennis-Times is not obligated to perform any fitness assessment or similar testing to determine your or your child's physical condition.

Weather-wise, we always try to run coaching sessions whenever possible. Therefore, we generally ask participants to attend the start of their session, regardless of the weather. Coaching will only be cancelled in advance if the appropriate forecasting tools (e.g. MET Office Rainfall Radar) indicate with certainty that the session would be unsafe to run. If it is not predictable with certainty, the decision on whether to cancel the lessons will be made on the courts immediately prior to the lesson start time.

In terms of liability, Tennis-Times cannot accept responsibility for any claims, damages, costs, and demands in respect of death or personal injury arising from the use of the facility and our sessions by the customer pursuant to this agreement, except insofar as such death or personal injury arises from negligence on the part of Tennis-Times. Tennis-Times cannot accept responsibility for the loss of or damage to personal property incurred while on the premises.

Regarding the tennis courts, please note that no studded shoes are allowed on the tennis courts at any time. While there is no dress policy for the courts, players must not play shirtless at any time. Chewing gum whilst on court is strictly forbidden. Persons behaving in a manner likely to disrupt the enjoyment of, or endanger other users of the courts, may be asked to leave. No refunds will be given. Should any damage occur during the period of court usage, then the user will be responsible if caused by their negligence. Any damage must be reported immediately to the appropriate member of staff."

Sincerely,
Tennis - Times